Job Title:                   Implementation Specialist

Location:                   Gainesville, Georgia

Reports To:                VP of Client Services

FLSA Status:            Non-Exempt

SUMMARY

The Implementation Specialist is responsible for managing and coordinating new group implementations.

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Perform new group implementations
• Coordinate and conduct client meetings
• Manage timelines to track implementation deliverables
• Manage and streamline implementation with external and internal sources
• Manage all documentation supporting all aspects of the implementation
• Active listening to identify nuances in client business needs
• Serve as primary point contact for new clients
• Provide ideas and suggestions to clients for improved processes
• Conduct client training on applications
• Travel to client locations for new implementation meetings

QUALIFICATIONS AND REQUIREMENTS

• Associates Degree preferred.
• 1-2 years healthcare experience a plus.
• PBM and project management experience a plus, along with exposure to application systems and software testing.
• Highly organized and motivated, with great attention to detail.
• Ability to exercise logical and critical thinking in problem solving.
• Ability to work independently and on a team.
• Ability to adapt and thrive in a fast paced environment.
• A passion for learning and technology.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting.

I confirm that I meet or exceed the educational and experience requirements set forth herein.

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