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OUR BUSINESS HOURS

We are here to serve you during the following business hours:

Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Corporate: 1-800-377-1037
Hospice Care: 1-866-699-3542

Our HelpDesk phone lines are open 24/7/365!

 

Important Notice. We are closely monitoring the Coronavirus (COVID-19) public health event, and our top priority is the health and safety of our members. Click here for up-to-date information.

 

Excellence in Hospice Pharmacy and Clinical Services ... One Patient at a Time!


Hospice patients have unique needs, and ProCare HospiceCare understands those needs. We provide clients with a recommended hospice-specific Formulary. This document is the product of more than ten years of hospice clinical pharmacy experience, and it is peer-reviewed. ProCare HospiceCare collaborates with your clinical team to develop a customized, client-specific hospice Formulary. This list will incorporate medications commonly used in your hospice and the medications that meet your hospice philosophy.

Through the partnership implementation process, or what we call the Benefit Plan Design (BPD), together we specify customized medication management protocols based on the client's needs. High dollar limits on medications, days’ supply and/or quantity limits, and a prior authorization process are a few examples of the level of customization that is offered.

ProCare HospiceCare developed, designed, and maintains our wholly-owned claims processing system, and as such, offers clients unprecedented formulary customization. This differs from competitors, in that we never outsource your formulary or formulary management.

  • Disease based categories allow for individualized patient care without difficult to understand restrictions
  • Reviewed regularly by hospice experienced clinical pharmacists for the most current and up-to-date medication alternatives
  • Utilization guidelines that support clinical efficacy and cost savings

 

On Demand Clinical Services (ODCS) supports Hospice clinicians through comprehensive one-to-one expert pharmacy consultations twenty-four hours a day, everyday.

ProCare HospiceCare's skilled pharmacists are available for patient specific clinical consultations on admission and as needed for effective pain and symptom management. Their expertise supports prescribing recommendations, Conditions of Participation compliance and cost effective utilization.

  • Collaborative recommendations from Hospice and Palliative Care certified Doctors of Pharmacy
  • Conditions of participation compliant
  • Relationship Driven
  • Cost management recommendations

ProCare HospiceCare is an established leader in the hospice community in both pharmaceutical services and clinical support. We bring cost containment solutions through customized pharmacy benefit programs to each hospice we serve.

In light of ever-increasing costs and an ever-changing regulatory environment, effective medication management is central to ProCare HospiceCare’s pharmacy benefit solution. Our customization of mail order and ownership of our own claims processing system allow you the flexibility to make any changes you need quickly and easily. We offer the ultimate flexibility for your unique needs. With the soaring price of drugs, cost effective medication is crucial to the ProCare HospiceCare pharmacy benefit solution. Additional cost savings are realized through our internally developed and maintained Formulary, volume discounts, and aggressive pricing model.

  • We work with you to identify and contract with a local preferred pharmacy or mail order network
    • Quick, convenient access to medications
    • Assured availability of hospice medications
    • Direct home delivery and same day courier service
    • Mail order pharmacy option through ProCare PharmacyCare
    • Compounds, infusion, and specialty pharmacy
    • Aggressive medication discounts
  • 24-hour Pharmacy Help Desk to respond to your pharmacy’s prior authorizations and claims processing questions
  • Pharmacy On-Demand MedCabinet
  • Clinical and financial reports that support CoPs requirements

ANCC Accreditation

ProCare HospiceCare is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.