Emergency medications are provided via access to the ProCare HospiceCare hospice network with 24-hour pharmacies in your geographic area or via distribution of CarePaks for emergency medications.

Our HospiceCare Kit contains products that are readily available for continuous care patients to ensure comfort for the most common end-of-life symptoms. These kits can be customized for various disease states, like cardiac and seizure.

Below is the list of medications contained in the standard Care Kit:

• Acetaminophen suppository 650mg
• Haloperidol 2mg/ml solution
• Furosemide 40mg tablet
• Aspirin suppository 650mg
• Lorazepam 1mg tablet
• Atropine 1% ophthalmic drops
• Morphine concentrated solution

Wound Care Kit

ProCare HospiceCare can also provide a Wound Care Kit that includes the following: Colloidal Antibiotic Solution (100ml), 4 X 4 Gauze (12), Zinc Oxide ointment (4oz) and Wintergreen Oil.

The value of a strong relationship with a local pharmacy cannot be underestimated. Hospices rely on pharmacies to have all necessary medications available and to be immediately responsive to critical needs, even for after-hours emergencies. Our goal is to preserve the relationships that have been developed with all existing pharmacy partners.

Mail Order Option

Medication delivery direct to the patient’s home is available through our mail order option. ProCare PharmacyCare, our full-service mail order pharmacy, offers express delivery services, emergency care/comfort care/wound care kits, and additional medication discounts.

Click here for more information.

24/7/365 Pharmacy Help Desk

Our USA-based pharmacy help desk is staffed with experienced and knowledgeable hospice-specific associates to assist pharmacies with medication authorizations, claims submissions, and questions anytime, day or night.

Call 866-699-3542 to speak to a representative.

Experience counts when it comes to ensuring sufficient access to hospice medications at the lowest possible cost. ProCare HospiceCare is a leader in delivering exceptional value through our hospice-specific pharmacy benefit management services and clinical support.

• Fully customizable formulary (preferred drug list)
• Unlimited EMR interface capabilities at no additional cost
• ProCarePrescribe, EPCS-certified e.Prescribing tool
• Medication access: mail order & local neighborhood pharmacy options

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ProCare HospiceCare offers a wide variety of business-centric reports to meet the specific needs of each hospice.  All standard reports are posted on the website on a monthly or bi-monthly basis.  Additionally, clients are given access to our proprietary e.Reports system to run ad-hoc reports out of the library of choices available.  As examples, categories of reports include Standard Financial Reports Package, Standard Monthly Utilization Reports Package, and QAPI reports.

The quarterly Medication Cents™ report contains an analysis of specific hospice utilization and cost data focused on top areas for clinical and fiscal improvement.  The report analyzes overall utilization as well as utilization by therapeutic category.  Included in each therapeutic category is a data set containing a combination of medication utilization from hospice peers for comparative purposes.

Cost containment for our hospice clients occurs daily, by patient, by medication order.  This feature of our unique proprietary model of pharmaceutical care is our secret to mutual success for our company, and more importantly, for our hospice clients.  Reports are available in Excel or PDF format.

ProCare HospiceCare’s Quality Assurance and Improvement Process (QAPI) is multi-dimensional. Our internal process allows us to monitor the hospice use of opioids and other target medications comprising the pain and symptom management algorithms on a monthly and quarterly basis. This information is reported to the hospice as part of the QAPI reporting. If medications are routinely being utilized that are not included in the algorithms, they are easily identified and addressed.

Other very important QAPI reports included in the monthly and quarterly monitoring include the Antibiotic Stewardship Report and the Anti-Coagulation Monitoring Report. Both reports are deemed integral to the QAPI program of every hospice.

Additionally, the ProCare HospiceCare On-Demand Clinical Pharmacy Services program allows our pharmacists to capture patient-specific information regarding symptom management issues when it is managing the drug profile component of Medicare CoPs.

Daily clinical pharmacy operations have a component whereby we capture outlier pharmacotherapy information in an electronic database for advanced review of alternative therapy recommendations. From the advanced review, a template for making recommendations on a client-by-client custom basis is drafted for comparing outcomes against peer best practice outcomes, measured by both efficacy and cost utilization returns and benefits.

We have an internal pharmacist peer review quality improvement program that allows us to monitor the quality of our On-Demand Clinical Pharmacy Services. In addition, we have an internal mechanism for review of service failures at all levels.

Service failures are logged daily into an electronic database and then segregated as either pharmacy practice or operational. From there, case examples are discussed in each forum. This is a continuous improvement process that also measures and categorizes the severity and the consequence(s) of each failure, and procedural corrections and/or protocols are instituted in order to stem re-occurrence.